Privacy Policy of Friendkeez SA
This privacy policy governs the processing of personal data by Friendkeez SA, in accordance with Swiss data protection laws (LPD) and the General Data Protection Regulation (GDPR) of the European Union. By accepting our terms and conditions, you also consent to this privacy policy. Please read this document carefully to understand our privacy practices.
Collection of Personal Information by the Friendkeez Platform
We collect personal information when you register on our platform, use our services, interact with our website or our mobile application, or communicate with us via email or any other means. The information we collect may include, but is not limited to, your name, email address, phone number, postal address, communication preferences, and any other technical data when you visit our website, such as your IP address, date and time of access, pages viewed, etc. This data is used to ensure the security of our system, conduct analysis, and optimize our website.
Collection of Financial Information via API Interfaces
The Friendkeez platform integrates the services of a partner for the management of financial flows. When owners create a Host account, the financial data transmitted is exclusively used for the creation of a Connect account (Stripe) via our financial partner (Stripe). Their privacy policy applies to financial data transmitted to Friendkeez SA through the platform.
Use of Personal Information
We use the personal information collected to provide, manage, and improve our services, respond to user requests, personalize their experience, communicate with them regarding their account or transactions, and send them promotional information and updates about our services. We will not share your personal information with third parties for marketing purposes without your explicit consent.
Protection of Personal Information
We implement technical and operational security measures to protect your data against unauthorized access or loss. Our employees are subject to confidentiality obligations, and we continuously improve our security measures. We place great importance on the protection of your data, but we also encourage you to remain vigilant in transmitting information via the Internet.
Access and Control of Your Personal Information
You can access, update, correct, or delete your personal information at any time by logging into your account on our platform or by contacting us directly. We will also provide you with means to unsubscribe from our marketing communications.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Personal data is deleted when no longer needed. Your data is stored on servers located in Switzerland. In some cases, it may be transferred to third parties located outside of Switzerland, with whom we have contractual agreements to ensure adequate data protection and the proper functioning of our services.
Modification of our Privacy Policy
We reserve the right to modify this privacy policy at any time. Any changes will be published on our website and our mobile application, and you will be notified of the changes by email or by any other appropriate means. By continuing to use our services after the publication of modifications, you accept these changes.
Account and Personal Data Deletion
In accordance with applicable laws, you have the right to request the deletion of your personal information. Requesting the deletion of your account will result in the permanent closure of your Friendkeez account. This action is irreversible. Once your account deletion request has been processed, all your personal information will be permanently deleted. As a consequence, we will no longer be able to provide our services to you. If you decide to use Friendkeez again in the future, you will need to create a new account.
Procedure for Account Deletion
If you wish to delete your account and all related personal data, you can do so directly from the Friendkeez app in the menu under the Delete My Deletion section. During this process, it is advisable to wait until any ongoing bookings are completed, you have received the related earnings, and you have transferred these earnings to your personal account.
Contact
If you have any questions regarding our privacy policy or our privacy practices, please contact us at the following address: [email protected] Friendkeez SA Chemin-de-Sales 15D Vernier, Geneva Switzerland or via our online contact form.